1. What Are Your Payment Options?
We accept PayPal by now.
2. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. Is it safe to use my credit card on your website?
Our website uses a credit card processor for a reliable and secure internet payment gateway to ensure a safe payment procedure, keeping all data encrypted with AES-256.
4. How do i make payments using paypal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.
5. Are there any exchange rates?
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
6. Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
Orders and Returns
1. When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed(It takes 15-25 days for customized products). Shipment will arrive in between 7-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
2. How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at
www.17track.net.
3. Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings,
contact us via service@tdcjewellery.com.
4. What are your shipping rates?
We ship free on orders over $149 and charge $4.99 for shipping on orders under $149.
5. What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please
contact us at service@tdcjewellery.com. Please quote your transaction reference number (Order #) and provide us with proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
6. I would like to change the items ordered. What should I do?
All of our products can be amending your order within 24 hours. You may
contact us via service@tdcjewellery.com to request for change.
7. How can I change my Shipping Address?
All of our products can be amending your order within 24 hours. You may
contact us via service@tdcjewellery.com to request for change.
8. What is your return & exchange policy?
Please refer to our
Return Policy relating to returns. Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
9. How to return your item?
You may
contact us at our support channel service@tdcjewellery.com for more information.
